The application of Key Performance Indicators within our contract management process further reassures the client. This involves collecting data from our quality audits and reviewing it against a range of agreed performance criteria, which together with the client are established at the beginning of each contract. These are then regularly analysed and evaluated, providing fundamental feedback on operational delivery. We believe it’s this attention to detail which illustrates we’re as focussed on ensuring clients reach their objectives, as we are on reaching ours.